okay's Privacy Policy

1. Introduction and Scope

This privacy policy applies to all members using the okay platform. When you register, log in, or use any service on okay, you are considered to have agreed to the terms described in this policy. The full rules governing use of our services are detailed on the Terms and Conditions page.

The purpose of this policy is to clearly inform you of your rights over your information and how responsibly we handle it. We apply both technical and administrative measures to protect your data.

2. Types of Information Collected

2.1 Information Provided at Registration

When you open an account on okay, we collect the following information:

• Full name and date of birth (for age verification — all members must be 21 years of age or older)
• Mobile number and email address
• National ID or passport number (for identity verification)
• Your chosen username and password (passwords are stored in encrypted form)

2.2 Information Automatically Collected During Use

When you browse the okay platform or play games, certain information is logged automatically:

• IP address and device type (mobile, tablet, or desktop)
• Browser type and version
• Date and time of login and logout
• Game play history, bet amounts, and results
• Deposit and withdrawal transaction records

2.3 Payment-Related Information

We process transactions via bKash, Nagad, Rocket, and bank transfer. Information required to verify payments is stored, however full account numbers are never stored on our servers.

3. Purpose of Data Use

okay uses collected information only for the following purposes:

3.1 Account Management and Verification

We use the information provided at registration to confirm your identity, keep your account active, and ensure security through OTP verification.

3.2 Payment Processing

Transaction data is analysed to correctly process deposit and withdrawal requests and to prevent fraud. Withdrawals are typically completed within 1 hour.

3.3 Customer Support

When you contact us via live chat or email for assistance, your account information allows our team to resolve issues quickly.

3.4 Responsible Gaming Monitoring

By analysing gaming behaviour, we watch for unusual changes in members' playing patterns. If problematic gaming behaviour is identified, the member is alerted and support is provided as needed. For more details, please read our Responsible Gaming page.

3.5 Technical Improvement

Technical log data is analysed to improve platform performance, test new features, and maintain server security.

4. Data Sharing and Disclosure Policy

okay never sells your personal information to third parties for commercial purposes. However, information may be shared in the limited circumstances listed below:

4.1 Payment Processors

Only the minimum information required to complete transactions is sent to bKash, Nagad, Rocket, and our banking partners. These organisations follow their own privacy policies.

4.2 Technology Service Providers

We engage trusted third parties for server hosting, cybersecurity, and data analytics services. In such cases, they are bound by data processing agreements and may not use that information beyond our instructions.

4.3 Legal Obligations

If a law enforcement agency or court requests information through a lawful order, we are obliged to provide it in compliance with legal requirements. In such cases, we will make every effort to notify you in advance where possible.

5. Cookies and Tracking Technologies

The okay platform uses cookies and similar technologies. These are primarily of two types:

• Essential Cookies: The platform cannot function properly without these — they maintain login sessions and ensure security.
• Analytics Cookies: Used to understand how much time is spent on each page and which sections receive the most interest. These can be disabled from your browser settings.

Disabling cookies in your browser may cause some parts of the platform to not work properly, particularly the login and payment sections.

6. Data Security Measures

okay maintains multiple layers of security to protect your information:

• SSL Encryption: All data exchanged between the platform and your device is encrypted using SSL technology.
• Password Hashing: Your password is never stored directly — only its encrypted hash is kept.
• Two-Factor Verification: OTP verification is mandatory for suspicious logins or payments.
• Regular Security Audits: Security assessments are conducted periodically to identify system vulnerabilities.
• Restricted Access: Only authorised staff may view user information for specific purposes.

7. Data Retention Period

All information is retained for as long as the account is active. Even after an account is closed, certain information is kept for a defined period to meet legal and financial audit requirements. Once that period has passed, the information is securely deleted or anonymised so that the individual can no longer be identified from it.

8. Your Rights

As an okay member, you have several rights over your own information:

8.1 Right to Access

You can log in to your account at any time to view your profile information, game history, and transaction records.

8.2 Right to Correction

If any of your information is incorrect or outdated, notify our support team via live chat or email. Once verification is complete, the information will be corrected.

8.3 Right to Close Your Account

You may request to close your account at any time. Once the request is processed, your personal information will be handled in accordance with the retention policy described above.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages or offers, you can turn off marketing communications from your account settings or by informing the support team.

9. Protection of Minors

okay does not provide services to anyone under the age of 21. Age is verified at registration, and if there is any suspicion that an account belongs to a minor, the account is suspended pending investigation. If an account is confirmed to belong to a minor, it is permanently closed and all associated information is deleted.

10. Policy Changes and Notifications

okay reserves the right to update this privacy policy as needed. If any significant changes are made, a notification will be sent to the registered mobile number or email address, and a notice will be posted on the platform. Continued use of the platform after any changes will be considered acceptance of the updated policy.

If you have any questions about this policy or your personal information, contact our 24/7 support team — live chat and email support is available in both Bengali and English. For answers to common questions, you can visit our FAQ section.

11. Contact Information

For any privacy-related requests, complaints, or questions, contact us through the following:

• Live Chat: 24 hours a day, 7 days a week — via the chat button on the platform
• Email: [email protected]

We will reply to your message as soon as possible.