okay's Responsible Gaming — Stay Safe, Know Your Limits

Betting and casino games are a form of entertainment — not a solution to problems. okay believes that to keep gaming enjoyable, it is important to understand and respect your own limits.

For ages 21+ SSL Encrypted 24/7 Bangla Support Self-Exclusion Available
Important: All services at okay are for persons aged 21 or above only. Minors have no access to create an account or play any games.

Betting or playing games at okay is primarily for entertainment. However, it can become a challenge for some people. On this page we have brought together the tools and information that will help you play safely and responsibly.

The responsible gaming rules are set out in detail in our Terms and Conditions. It is a good idea to read them before you play. Remember, betting is never a substitute for income — it is purely a form of entertainment.

If you want to know more about your account, transactions or privacy, all the information is clearly laid out on our Privacy Policy page.

21+
Age verification is required. To register at okay you must be at least 21 years old. We may verify your age at the time of registration and again whenever necessary. Your account may be restricted if verification is not completed.

Your Protection Tools

okay provides several user-controlled tools that you can activate at any time. These help you stay in control of your gaming and keep within your budget.

Set Deposit Limits

Set a maximum deposit amount on a daily, weekly or monthly basis. Once a limit is set, it takes effect immediately.

Deposit Control

Session Time Limit

Decide in advance how long you will play in one sitting. When the set time is up, the system will notify you automatically.

Time Management

Temporary Account Pause

If you want to take a break for a while, keep your account temporarily closed. You can choose the length of the break yourself.

Temporary Break

Self-Exclusion

If you want to step away from betting for a longer period, choose self-exclusion. Once this feature is activated, your account remains completely inactive for the chosen duration.

Full Break

Review Gaming History

You can view your own betting and deposit history from your account at any time. Reviewing it regularly builds awareness.

View History

Direct Support

For any issue, contact okay's 24/7 live chat or email. Support is available in Bangla.

Support Centre

How to Set Limits

These tools are easy to use. Just follow the steps below:

01

Log in to your account

Log in to your account at okay and go to the profile menu.

02

Open the "Safe Gaming" section

In Profile Settings, look for the "Safe Gaming" or "Responsible Gaming" option.

03

Choose your preferred limit

Set whichever you need — a deposit limit, session timer or break duration.

04

Save

Save the changes. The limit will take effect immediately and you will receive a confirmation by email.

If you want to increase a limit, a waiting period applies for security reasons, but if you want to decrease it, it takes effect right away. For any issue, contact our 24/7 live chat.

Recognise the Warning Signs

Watch for the signs below to understand whether betting or gaming is becoming a problem. If one or more of these apply to you or someone close to you, it is important to seek help.

  • You keep placing larger bets to try to recover losses.
  • You are spending money meant for rent, food or other essential expenses on betting.
  • You are hiding your betting from family or friends.
  • You want to stop playing but cannot.
  • You feel restless, irritable or anxious when you are not betting.
  • Betting is affecting your work, studies or relationships.
  • You are borrowing money or selling valuables to bet.

If any of the signs above apply to you, that is not a sign of weakness — it is a health issue that can be addressed. Do not delay in seeking help.

Where to Get Help

If you feel there is a problem, do not try to handle it alone — seek help in the right place. Family, friends and professional counsellors are all there for you.

Family Support

Talk openly and honestly with your family. They are your closest source of support. An open conversation at home can ease the situation considerably.

Professional Advice

Speak with a psychiatrist or counsellor. Mental health services in Bangladesh are available through various government hospitals and non-government organisations.

okay Support Team

Live Chat
24/7 — in Bangla and English
Email Support
[email protected]

If you contact our team about responsible gaming, we will help you set up limits or activate self-exclusion.

To find out more about us, or to read about how okay maintains a safe environment, visit our About Us page.

For answers to common questions about responsible gaming, go to our FAQ page — it contains detailed information on safety, account management and self-exclusion.

okay's Core Principles

okay believes that building a safe and positive platform requires more than good games or fast payments — it requires a responsible approach. That is why we follow the principles below:

  • No one under 21 may create an account or play any games — age verification is mandatory.
  • Advertising and promotions never use content designed to appeal to minors.
  • Users who are on self-exclusion are not sent bonus offers or promotional messages.
  • Our support team is trained in responsible gaming and is equipped to help with sensitivity.
  • Gaming should always be for enjoyment — if harm occurs or control is lost, action must be taken without delay.

Frequently Asked Questions

After logging in to okay, go to Profile Settings and find the "Responsible Gaming" section, then select the "Self-Exclusion" option. Choose your preferred duration (e.g. 30 days, 6 months or permanent) and confirm. Once active, you will not be able to log in to your account for that period. If you need help, contact our 24/7 live chat.

Yes. Lowering your deposit limit takes effect immediately. However, if you want to increase the limit, a cooling-off period applies for security reasons, so that no one can raise the limit impulsively in the moment.

Account login is restricted during self-exclusion. For any matter related to your balance, please contact the okay support team by email at ([email protected]) — the team is always ready to help.

Some account features may be restricted until the 21+ age requirement is verified. okay may request a national identity card or equivalent document to confirm your age at any stage. Once verification is complete, all features will be activated.

Change your password immediately and report the matter to okay via live chat or email. Our security team will help keep your account safe. Allowing any third party to use your account is against our terms of use.

Anyone can be at risk — but it is more common among people dealing with stress, financial difficulties or tough family situations. If someone sees betting as a solution to their problems, that is a warning sign. If you feel this way, speak to a family member or a professional counsellor.